Return & Exchange Policy:

We have a strict no refund and no return policy. However, exchanges are allowed only under specific conditions:

Exchange Eligibility:
We offer exchange only if:

• You received the wrong item
• The product is damaged, defective, or rusted upon arrival

Important Notes:

• Exchange requests must be made within 4 days after receiving your order
• A clear photo/video proof must be sent with your claim
• Item must be unused and in its original packaging

How to Request an Exchange:
Please email or DM us on Whatsapp with:

• Your order number
• Clear images of the issue
• A brief explanation

Not Eligible for Exchange:

• Items ordered in the wrong size or style by customer mistake.
• Change of mind after order confirmation.
• Products not purchased directly from our official website.

We recommend checking product descriptions and size guides carefully before placing your order to avoid any inconvenience.

Thank you for being a part of the ZEEVA journey.